Refund policy

30-day money-back guarantee

If you're not happy with your Lymphly order, contact us within 30 days of delivery. Send the product back and we'll refund you once we receive it.

How to request a refund

Email support@lymphly.shop with your order number and a short note on why it wasn't right for you. We reply within 2 business days with the return address and instructions. Please don't send items back without contacting us first.

Ship the product back within 14 days of receiving our instructions. Unless your order arrived damaged or wrong, return shipping is paid by the customer.

When you'll get your money

Once we receive your return, we refund your original payment method. Most banks show the refund within 5 to 10 business days.

Damaged, missing or wrong items

Email us within 7 days of delivery with your order number and a photo of the problem, and we'll send a replacement or a full refund at no cost to you.

Bundles and multi-packs

Bundles and multi-packs are covered by the same 30-day guarantee and are refunded in full.

Lymphly VIP membership

Lymphly VIP costs $9.99 every 2 weeks with a 2-payment minimum. After your second payment you can cancel anytime in your account or by email; canceling stops the next charge, and your perks last until the end of the period you paid for. Membership fees for a billing period that has already started aren't refunded. If you think you were charged by mistake, email us and we'll look into it.